What are the responsibilities and job description for the Service Desk Technician position at Insight Global Healthcare?
Job Description
Job Description
Position : Help Desk
Location : 4 days a week Miramar, 5 days onsite during training
Duration : 6 month contract could be extended
PR : 22 / hr
Hours : M-Sund will have 2 consecutive days off, need weekend avail. 8-5, 9-6, 11a-8p-2p-11p need open avail
Must Haves :
2 years experience Help Desk Service Desk
Service Now
Flexible work schedule, STRONG customer service / communication / professionalism
Plus :
Healthcare experience
Certifications
Day to Day :
- Tier 1 and tier 2 support
- Basic app troubleshooting, Microsoft suite trouble shooting
- Guide through IOS devices
- Looking at desktop laptop diagnosing an issue
- App standpoint- 5-6 apps to perform level 2 support
In house- power apps
This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
