What are the responsibilities and job description for the Account Manager position at Insight Global?
Must Haves:
- BA/BS required or equivalent experience
- 3 years of Customer Success, Renewal or Account Management experience, preferably with enterprise software or SaaS.
- Demonstrated ability to articulate the business value of complex enterprise technology.
Plusses:
- Self-motivated & target driven.
- A track record of achieving customer retention and sales targets.
- Experience in creating and delivering user training materials and onboarding sessions is a plus.
- Familiarity with the transportation technology, city planning, or civil engineering industry is a plus.
- Familiarity with analytics, databases, and smart city technology is a plus.
Company Initiative: Customer relationships are our top priority. We’re looking for an experienced and driven Account Manager to maintain customer accounts, serve as our main point of contact, and grow your book of accounts. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with executing on renewals, upsells, and closing businesses to reach quotas.
Day to Day:
- Developing a comprehensive understanding of products, services, and product roadmap.
- Train and successfully onboard new customers while achieving customer retention and expansion goals
- Handle inquiries and requests from customers and address their needs.
- Work closely with the Account Management team, Sales Team and Sales Management to communicate pipeline, develop, test and implement new customer success strategies.
- Do weekly training and development to ensure continuous improvement
Employee Benefits:
● Competitive Salary Commission
● Health Insurance
● 401K
● Paid Lunches
● 21 Days Paid Vacation
● NDA Requirement: Yes
Salary : $100,000 - $170,000
