What are the responsibilities and job description for the Account Manager position at Insight Global?
Client : PayPal
Position : GSA Account Manager
Location : Hybrid in San Jose, CA
End Date : 12 / 31 / 2025
Start date : ASAP
The LE Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.
Responsibilities :
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
- Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
- Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
- Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Drive merchant retention, including churn mitigation / negotiation, and renewal processes
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
- Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
Required Skills :
Nice to Haves :
Pay : $50-60 per hour
Salary : $50 - $60