Demo

Account Manager

Insight Global
San Jose, CA Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/18/2025

Client : PayPal

Position : GSA Account Manager

Location : Hybrid in San Jose, CA

End Date : 12 / 31 / 2025

Start date : ASAP

The LE Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.

Responsibilities :

  • Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
  • Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
  • Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
  • Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
  • Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
  • Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
  • Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
  • Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
  • Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
  • Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
  • Drive merchant retention, including churn mitigation / negotiation, and renewal processes
  • Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
  • Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
  • Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
  • Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
  • Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
  • Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Required Skills :

  • 7 years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
  • A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
  • Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
  • Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
  • Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
  • Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
  • Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
  • Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
  • Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
  • Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
  • Nice to Haves :

  • Proficient in CRM tools (e.g., Salesforce); Exceptional communication skills; Demonstrated ability to collaborate across teams in a matrix org
  • Pay : $50-60 per hour

    Salary : $50 - $60

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