What are the responsibilities and job description for the Accounts Receivable Analyst position at Insight Global?
Overview:
Insight Global is seeking a Remarketing Analyst to join one of their clients in their Lewisville, TX office. Reporting to the Remarketing Manager, the Remarketing Analyst will be a key point of contact at primary auction facilities. This role involves processing and selling auction vehicles in compliance with internal Auction Sale Agreements and Comprehensive Auction Agreements, reviewing 3rd Party Inspection Vendors' monthly invoices for accuracy and providing recommendations for payments outside of the established agreement, and generating and analyzing performance metrics for 3rd Party Inspection Companies. This position is customer-facing and requires independent judgment, excellent customer service skills, decision-making initiative, and discretionary authority.
Major Duties and Responsibilities:
- Monitor inspection guidelines followed by various 3rd Party Inspection Vendors.
- Review monthly invoices from 3rd Party Inspection Vendors for accuracy and provide payment recommendations outside the established agreement.
- Generate and analyze performance metrics for 3rd Party Inspection Companies.
- Manage vendor relationships with 3rd Party Inspection Companies to ensure accurate and timely inspections.
- Handle 10-12 calls a day in a customer-facing role.
- Experience with analyzing claims
- Provide excellent customer service, including escalating and deescalating conversations.
- Perform agile tasks, ensuring variety in daily activities.
- Communicate with customers via chat, email, and phone.
Salary : $18 - $23
