What are the responsibilities and job description for the Application Support Engineer position at Insight Global?
Job Description
This role is hybrid onsite, 2x days per week in downtown Chicago, IL
The Application Support Engineer will be responsible for support and maintenance of 4-5 banking applications both on-prem and Azure hosted in a Windows environment. The applications include an account payables (Fiserv) application, loan collateral application, signature card application, and 1-2 new onboarded applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
4 years of experience in an application support role with some experience supporting banking or financial applications.
Understanding of bank applications and systems such as account payables apps, FIS or Fiserv applications, loan and lending applications, wire / card / ACH apps, etc.
Experience troubleshooting, performing remediation, patches, installs, etc. to applications.
Experience with using ITIL Change, Incident and Problem management processes and coordinating production support needs.
Experience documenting application deficiencies, deviations, application flow diagrams, SCM plans, etc.
Familiarity with Azure cloud / Azure hosted applications.
General understanding of networking concepts, and Privileged Access Management / Privileged Identity Management concepts.
Understanding of regulatory projects and validating / submitting responses to requests for information from audits.
Experience with ADO and ServiceNow (or similar) for tickets, backlog, and incidents. SQL query writing experience.
Experience supporting applications in migration to cloud / Azure.
File integration experience. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
