What are the responsibilities and job description for the Behavioral Health Patient Coordinator position at Insight Global?
Job Description
Job Description
Job Summary :
The Behavioral Health Patient Coordinator will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Behavioral Health Patient Coordinator represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.
Responsibilities :
- Manage front desk, greet clients, and manage office supplies.
- Confirm coverage details including deductibles, co-pays, and co-insurance amounts
- Provide excellent customer service by answering patient questions about their insurance and benefits.
- Implement a screening and triage process to assist potential clients in determining the necessary services.
- Answering, returning, scheduling client calls.
- Schedule follow up and intake appointments as needed.
- The ability to add, update, edit scheduling services.
- Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
- Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
- Maintains confidentiality of all clinical and administrative information consistent with agency policy.
- Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
- Perform other duties as assigned.
Education and Experience :
Required Skills / Abilities :
Physical Requirements :
Schedule
Pay range
18 - $22 USD
Salary : $18 - $22
