What are the responsibilities and job description for the Bilingual Customer Service Representative position at Insight Global?
Job Description
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.
Required Skills & Experience
- 1-2 years of experience working in a call center with inbound calls (50 calls a day)
- High School diploma or GED
- Good communication and personality
- Ability to type at least 36 WPM
- Adaptable and eager to learn, willing to work in a fast paced center
- Excellent communication and reliable
- Bilingual in Spanish
