What are the responsibilities and job description for the Call Center QA position at Insight Global?
Required Skills and Experience :
- 1-2 years of experience as a call center or contact operations Quality Assurance (QA) professional.
- Previous experience in auditing, preferably using Excel and Microsoft Office.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience using third-party verification tools.
Plusses :
Job Description :
Insight Global is seeking an entry level quality analyst to join one of the Big Five American Technology companies on their operations team. Dedicated to providing top-notch quality assurance services. We are seeking a detail-oriented Entry-Level Quality Analyst to review and analyze customer service calls, ensuring our clients’ quality standards are met. This role offers the opportunity to work with a leading technology company in a collaborative and supportive team environment, with ample opportunities for professional growth and development.
Key Responsibilities :
