Call Center Representative

Transportation Specialists

Location: Tempe, AZ 85284

Training: First 5 weeks is training, Mon-Fri 9:30-6 (2 weeks onsite/in person, virtual 3 weeks, then hybrid AFTER training, 3 days in office, 2 days at home)

Schedule: After training, schedule will fall over one weekend day - candidates must be ok with either of the following schedules: Sun-Thurs or Tues-Saturday. Hours: must be OK starting at either 9 AM or 10 AM (8 hour shifts)

Pay Rate: $20.82 hourly – not flexible, firm pay

Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that’s the goal!)

Must Haves:

• 3 years of experience in a heavy phone support role
• Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
• Excellent professionalism is a must!
• Experience using Excel and overall tech savvy (will take IT literacy test during interview process, must pass to move forward with interviews)
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
• Must have a flexible schedule and be able to work at least 1 weekend day - and be ok with OT throughout the year
• Must be ok working through holidays such as Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve

Day to Day:

An employer is looking for a large group of Transportation Specialists to start on either April 21, April 28th or May 5th to join the ROC (relay operations center) team as they are staffing up for one of this company’s busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.

A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.

We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.