Center Director

RESPONSIBILITIES

• Monitor patient volume, capacity and productivity for assigned health center.
• Create and maintain staffing levels and appointment schedule templates that meet or exceed productivity goals for visits/hour and RVU, and meet or exceed annual estimated visits proposed in organization annual budget.
• Achieve health center’s annual goals regarding number of patients served, patient waiting time, appointment show rate, and customer satisfaction.
• Ensure that business and clinical processes are “patient friendly”. Encourage innovation and creative thinking in finding opportunities to serve the customer better. Handle any patient complaints.
• Ensure processes are in place and followed for excellent clinical quality, and patient and staff safety, including successful completion, and remediation of audits. Coordinate Quality Assurance program along with Lead Clinician/Physician.
• Oversee maintenance of facility and manage inventory of equipment and supplies.
• Provide direct patient care approximately 10-20% of the time.
• Plan and implement new programs and services as needed.
• Assist in managing specific grants and grant personnel as indicated by the VP of Clinical Operations and Compliance.
• Cultivate collaborative working relationships with community agencies and organizations to meet the community in the region. Represents the organization at meetings, community events, and conferences.
• Develop, motivate, coach and train health center staff in building customer service-oriented center teams. Coach clinic supervision in day-to-day health center processes and encourage the development of skills relating to workflow processes.
• Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond.
• Document performance concerns and actions when necessary. Alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior.
• Lead, motivate, coach and perform on-the-job training for all team members: program managers, non-licensed staff and clinicians. Participate in a team approach to patient care, being cognizant of and responsive to the needs of patients and all health center team members.
• Develop an effective leadership style with team members. Provide timely feedback and performance evaluation reviews with staff.
• Participate in affiliate Center Management meetings.
• Collaborate with other organizational departments to provide an array of community services.

QUALIFICATIONS

Bachelor's degree (B. A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Knowledge/experience with EHR & EPM systems and spreadsheet software's.

Reliable automobile transportation and a valid California Driver's License and insurance required.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Leadership skills including vision, enthusiasm, common sense, proven management skills, and a commitment to excellent customer service and the mission of Planned Parenthood.
• Two or more years experience in health care supervision/management including personnel management, program management and fiscal management.
• Direct patient care experience, preferably in women’s health/reproductive health care. Experience in family practice or community health preferred.
• Commitment to working with low-income and culturally-diverse patients with an emphasis on prevention and empowerment.
• Community Development experience preferred.
• Knowledge of the assigned county preferred.
• Flexibility, creativity, ability to tolerate ambiguity and change, and analyze and adapt to new or changing situations while exhibiting effective leadership skills.
• Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment.
• Ability to influence and secure cooperation from others, and works collaboratively toward “win-win” solutions.
• Ability to communicate effectively, make decisions, solve problems and function as a team leader.
• Excellent organizational skills, a sense of responsibility and a high level of motivation.
• Ability to think and act strategically.
• Bilingual English/Spanish preferred.
• Commitment to quality healthcare.