What are the responsibilities and job description for the Client Support Associate in Medical Field position at Insight Global?
As an experienced Customer Advocate, you will be joining Insight Global's partner company in Tempe, AZ, where you will play a vital role in delivering exceptional customer experiences across the healthcare sector.
Responsibilities:
- You will manage a high call volume, responding promptly to customer inquiries, resolving issues, and escalating concerns when necessary.
- Develop strong relationships with customers, understanding their needs, and offering personalized solutions.
- Collaborate with cross-functional teams to implement process improvements and optimize customer satisfaction.
- Maintain accurate records of customer interactions, adhering to data protection and confidentiality guidelines.
