What are the responsibilities and job description for the Clinic Coordinator position at Insight Global?
Location: Chesnut Hill, Newton MA - 5 days in office
Rate: 22-28/hr
Length: Permanent role
Must-Have Qualifications:
- 0-1 years of experience in a customer service setting
- Excellent verbal and written communication skills
- Working knowledge of computers and technology
- Bachelor’s degree preferred
Day-to-Day Responsibilities:
The Clinic Coordinator, reporting to the Scheduling Manager and Supervisor and guided by the Lead Clinic Coordinator, plays a vital role in ensuring seamless operations in oncology. Responsibilities include accurately scheduling complex appointments, monitoring scheduling reports and mailboxes, and maintaining confidentiality of patient information. This role requires strong strategic thinking, adaptability, and multitasking skills. The coordinator delivers exceptional customer service, de-escalates grievances, communicates effectively across leadership levels, and provides patient-friendly information. They ensure compliance with policies, HIPAA regulations, and accreditation standards while actively contributing to quality improvement initiatives and emergency responses.
