What are the responsibilities and job description for the Computer Operator / Systems Technician position at Insight Global?
Serves as the primary contact point for Information Services associates specific to operations tasks for both development and production systems. This role will be 50% batch processing, 30% reporting, and 20% analysis on batch processes. Operates, monitors, executes, makes modifications and schedules online and batch processes on both Mainframe and open systems platforms, meeting production. Analyzes, corrects and documents production processing, ensuring quality standards are met, and contacting appropriate support resources as needed. Updates daily logs with site-specific information. Grants security access to recover systems when malfunctions occur. Directs Input/Output (I/O) area team in disposition and/or recovery of printed reports. Recommends solutions to work-related problems and helps resolve problems with other areas. Participates in Companywide business continuity/disaster recovery work; performing backup activities, testing, documentation, and recovery. Works with minimal supervision and is responsible for making an established range of decisions. Participates in cross-functional projects as scheduled. Keeps supervisor apprised of statuses and escalates when necessary, following established procedures.
Responsibilities
What you will do:
- Operates, monitors, executes and schedules online and batch processes, meeting pre-arranged processing schedules.
- Ensures all problems, either hardware or software, are addressed and corrected appropriately and within a reasonable timeframe. Performs corrective procedures on both mainframe and open system processes utilizing program run instructions, contacting on-call resources, and following escalation procedures, when necessary.
- Communicates and documents problem situations to supervisor and other associates as needed.
- Reviews and updates production Job Control Language (JCL) in support of troubleshooting and incident response.
- Provides guidance and support to the I/O area team on printer utilization and meeting processing schedules.
- Maintains confidentiality and security of production systems.
- Trains new associates on operations tasks.
- Maintains up-to-date knowledge of all systems and hardware, as it relates to Computer Center operations.
- Assumes responsibility for shift operations in the absence of supervisor.
- Ensures proper turnover is communicated to the successive shift.
- Performs other duties as assigned.
- Complies with all policies and standards.
Salary : $70,000 - $80,000
