What are the responsibilities and job description for the Customer Care Specialist position at Insight Global?
Required Skills & Experience:
- 1 year of experience in call center/customer support role
Job Description:
Insight Global is seeking a Customer Support Specialist to deliver outstanding service by assisting customers with account-related inquiries, resolving issues, and ensuring a smooth customer experience. This role includes managing customer requests, researching and adjusting accounts, and maintaining accurate records while adhering to quality and compliance standards.
Customer Assistance: Provide information, handle requests, explain procedures, conduct research, adjust accounts as needed, and answer questions. Address and resolve problems and concerns. Offer call center support and dispatch calls as assigned.
Follow-Up & Customer Outreach: Contact customers to ensure their requests are completed and provide follow-up based on their feedback. Data Entry & Record Management: Enter information into databases to capture complaints and enable other agencies to respond to customer requests.
Compliance & Training: Adhere to departmental policies, customer service standards, and compliance guidelines. Participate in ongoing training, cross-training, and quality assurance (QA) activities, including conducting QA training when assigned.
Responsibilities:
- Investigate and resolve account discrepancies, billing errors, and payment concerns.
- Process service orders to address customer issues and update account information.
- Educate customers on payment options, account processes, and assistance programs.
- Communicate professionally and effectively across multiple channels, including phone, email, and in-person interactions.
Salary : $18 - $22
