What are the responsibilities and job description for the Customer Experience Associate position at Insight Global?
Key Responsibilities
- Customer Service: Provide timely and effective support to customers through various channels, including phone, email, and in-person.
- Logistics Management: Assist with the management of shipments, tracking, and delivery of packages.
- Data Entry: Accurately record and update customer information, shipment data, and other relevant details.
Requirements:
- Basic Computer Skills: Proficiency in Microsoft Office Suite and ability to learn new software applications quickly.
- Customer Service Experience: 2-5 years of experience in customer-facing roles, preferably in retail or sales.
- Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
