What are the responsibilities and job description for the Customer Service Excellence Manager position at Insight Global?
About the Role: We are seeking an experienced Training Director to join our client's team in Pacoima, CA. As a key member of the management team, you will be responsible for developing and implementing training programs that drive business results and enhance customer satisfaction.
You will lead a team of trainers, providing guidance and support to ensure successful program implementation. Your expertise will be invaluable in driving process improvements and fostering a culture of excellence within the organization.
Qualifications:
You will lead a team of trainers, providing guidance and support to ensure successful program implementation. Your expertise will be invaluable in driving process improvements and fostering a culture of excellence within the organization.
Qualifications:
- 5 years of experience in a training role within the retail or grocery industries.
- Proven track record in developing and implementing customer service training programs.
- Experience managing and directing a team.
- Familiarity with health and safety employee protocols.
