What are the responsibilities and job description for the Customer Support Representative position at Insight Global?
LOGISTICS
- On-site in Davison, MI
- 3-month contract with high likelihood of extension or conversion
- Interview : One round, On-site
JOB DESCRIPTION
One of Insight Global’s Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Lansing, MI. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
DAY TO DAY :
Receive and process payments.
Update lot (vehicle) notes in the system.
Answer multi-line telephone in a professional manner.
Face to face customer interaction.
Use company resources to gather information and offer solutions to meet customer needs.
Contact clients to obtain vehicle pick-up information.
File documents according to criteria.
Process mail incoming and outgoing per criteria.
Read and interpret various reports and documents.
Proper completion of sale documents.
REQUIRED SKILLS AND EXPERIENCE
1-2 years of office customer service experience
High School diploma
Exceptional customer service skills and attitude
Excellent written and verbal skills Proficient with office equipment
Attention to detail Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM Professional appearance
Ability to multi-task in a fast-paced environment
NICE TO HAVE SKILLS AND EXPERIENCE
Dispatcher experience
DMV / Insurance / body shop CSR experience
Compensation : 16 / hr to $19 / hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
Salary : $16 - $19
