What are the responsibilities and job description for the Customer Support Specialist position at Insight Global?
Pay: 20/HR
Location: Tempe, AZ
Job Description
An employer is looking for a large group of Transportation Specialists to start ASAP to join the ROC (relay operations center) team as they are staffing up for one of this company’s busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.
Required Skills & Experience
- 3 years of experience in a heavy phone support role
- Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
- Excellent professionalism is a must!
