Customer Support Specialist

Must Haves:

• 2-3 years of experience in a help desk, service desk, sales, or call center environment.
• Proficiency in MS Office Suite – advanced skills in MS Outlook and MS Excel.
• Experience using SAP, AS400, or Oracle:
• Order Entry/Order Management
• Understanding of shipping terms
• Strong reliability, ownership, and proactive problem-solving skills.

Plusses:

• Sales experience within a call center environment.
• Automotive industry experience.
• Experience using Salesforce and/or New Voice Media.
• Advanced MS Excel skills (v-lookups, pivot tables, conditional formatting).
• Experience with ERP systems (order side, not procurement side).
• Experience with MRP systems.

Day-to-Day Responsibilities: Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client-facing and involves processing and managing customer orders and developing customer relationships. Responsibilities include negotiating and/or adjusting delivery dates with customers, ensuring continuity in supply, reporting customer order fulfillment, resolving logistic claims, and cooperating with production & material planning teams.

Daily Activities Breakdown:

• Answering inbound calls – 30%
• Responding to customer emails – 30%
• Adding orders, verifying inventory, verifying pricing, tracking information for orders, and entering data into SAP – 40%

Main Roles and Responsibilities:

• Answer incoming customer phone calls and provide professional first-class sales support.
• Receive and process orders on behalf of customers efficiently and accurately, provide order status updates, monitor customer orders, and negotiate and adjust delivery dates with customers.
• Work with customers to meet customer service fill rate goals and maximize customer satisfaction.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and support key customer account activities.