What are the responsibilities and job description for the Desktop Support Engineer position at Insight Global?
Number of Openings: 1
Pay Rate: 33-40/hr
Position: Desktop Support Analyst
Duration: 6-month C2H
- Conversion Salary: $65,000-$85,000
Start Date: ASAP
Location: Wichita, KS
schedule: 5 days a week ONSITE, hours 7-4 or 8-5
Interview Process: 2-rounds, virtual
MUST-HAVE:
- Experience supporting Windows OS environments and setting up PC devices
- 3 years of experience troubleshooting hardware and software related issues
- Workstation support (printers, physical desktops, scanners, phones, etc.)
- Experience providing direct (remote or in-person) technical support to customers
- Experience with using and supporting Microsoft 365 products and services, including MS Teams and SharePoint
PLUSSES:
- Experience installing and/or troubleshooting servers and network infrastructure (e.g., switches, wireless access points, firewalls, etc.)
- Experience using ServiceNow for tracking incidents and requests
- Experience using Microsoft SCCM and/or Microsoft Intune
- Experience with PowerShell scripting
- Experience managing accounts in Active Directory and/or Azure AD
- Experience in process control and/or industrial environments.
- Experience in supporting an enterprise environment or industrial/plant environment*
Day-to-Day:
Insight Global is seeking a Desktop Support Analyst to join our Endpoint Services Team in Wichita, KS. This position will allow the opportunity to support internal customers both remotely and in person with various different hardware/software related issues. You will be responsible for setting up and supporting Windows workstations and peripheral devices (e.g., monitors, docking stations, etc.), VoIP phones and conference room technologies, occasionally installing (rack/cable) servers and network switches, etc. This is a customer facing role, where you will have the opportunity to build strong relationships with customer, peers, and suppliers. You will also be working hand in hand with neighboring infrastructure teams and will likely be able to grow your professional skills in networking, servers, cybersecurity, etc. This position is onsite 5 days a week in Wichita, KS.
Salary : $65,000 - $85,000
