What are the responsibilities and job description for the Desktop Support position at Insight Global?
Position: Desktop Support
Location: Phoenix, AZ 85014 (ONSITE 5x A WEEK)
Duration: 6 month contract to hire
Pay Rate: 26-35hr
Must Haves:
- 3 years of experience working in a Desktop Support Role – preferably in an enterprise environment
- SME with Windows 10 and Windows 11
- Experience working off a ticketing system
- Experience with Mobile Device Management (MDM) – preferably with InTune
- Strong customer service skills
- Experience with Active Directory
- Experience with SCCM
- Office 365 experience
Pluses:
- VOIP Experience
- Telecom experience with Avaya
- Azure experience
- Experience with Duo for 2 factor authentication
- Experience with Cisco AnyConnect (VPN)
Day to Day:
An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 7 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.
Salary : $25 - $36
