What are the responsibilities and job description for the Device Management / Inventory Analyst position at Insight Global?
Insight Global is seeking a Device Management / Inventory Analyst to work closely with our top federal client's Customer Relationship Manager, Desktop Engineering Lead, and key customer stakeholders. This Individual will support the Desktop Engineering team on the following key tasks :
- Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging / re-imaging PCs
- Receiving damaged / defective equipment and completing troubleshooting to diagnose and address issue
- Working with vendors to manage warranty support and replacement activities
- Complete incident tickets and service requests within SLA and in a modern tracking system
- Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
- Attend meetings with the customer as required.
- Provide weekly reporting of issues and projects
- Provide white glove support to executive level customers
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
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BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with a MS / MIS Degree)
2 years' experience providing IT support at any level
Ability to work well with people from many different disciplines with varying degrees of technical experience
Ability to work with a large diverse team supporting multiple customers in a shared team environment.
Provide support on a M-F business hours schedule in the eastern time zone
Extended hour and weekend support as required by mission or emergencies.
Ability to work on your own to successfully resolve issues while updating management.
Ability to obtain and maintain a Public Trust clearance.
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.
