Experience Liaison

Job Summary:

Insight Global is seeking a dedicated Customer Service Representative to provide exceptional customer experiences and support.

Main Responsibilities:

• Engage with customers via phone, email, and other channels, addressing their concerns and resolving issues promptly.
• Collaborate with internal teams to identify and address customer pain points, improving overall satisfaction and loyalty.
• Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
• Analyze and resolve complex customer complaints, often involving multiple stakeholders and parties.

Requirements:

• At least 1 year of customer-facing experience, preferably in a related industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Familiarity with Microsoft Office software, including Word, Excel, and PowerPoint.
• Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Shift Schedule:

Monday to Friday, 12PM – 9 PM, with weekends required and 2 consecutive days off midweek.

Hourly Compensation:

$16.

Salary : $16