What are the responsibilities and job description for the Field Service Engineer position at Insight Global?
Job Description :
Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations
Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality
Have the ability to develop action plans for problem resolution and present to internal and external customers
Develop improvements for processes, hardware and software for continuous improvement of equipment / business operations
Have the ability to assist in customer escalations and manage beta-site project
Must Haves :
Bachelors degree from an accredited college in electrical engineering / electronics technology OR Associates degree in electronics / electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience In ALD, PECVD, EPI or Diffusion
2 years field service / customer support background and / or 5 years manufacturing experience in final assembly or test of semiconductor capital equipment
Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems (OHMs Law, Ideal Gas Theory, Gear Ratios, Pressure Systems, Electrical Theory)
Ability to work with hand tools
Working knowledge of Oscilloscope’s and DVM’s
Ability to work in a team environment
Be able to interpret electronic / electro-mechanical schematics and drawings
Travel of at least 15% for both domestic and international locations may be required (training purposes!)
Keep a pulse on the job market with advanced job matching technology.
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