What are the responsibilities and job description for the Field Technician position at Insight Global?
Job Description
Job Description
Must Haves :
A great personality and communication skills
Strong relationship building skills with customers
2-3 years of relevant field technician experience in cabling, mounting, drilling, etc.
High School Diploma or equivalent
Reliable car or truck and a valid drivers license
Ability to pass background check which includes : driving record, criminal history, credit check, and drug test
Must be able to work the 2nd shift and the occasional Saturday
Working experience doing network / system management, drilling, mounting, hardware installation, and software troubleshooting
Plusses
Previous experience with POS systems
Experience working in hospitality environments
Summary of Position :
This role is a part of the service support team. This role is dedicated to one of our most well known customers that has over 40 locations in the area. You will be acting as a first-line response to customers on-site. You will communicate in an open, helpful, and engaging manner, with your focus being on finding the right solution with your customers in relation to POS devices, network support, system support, etc. This role is 100% on the road within a 3hr radius of your city.
Role Responsibilities :
Responding to customer installation, maintenance, and service calls promptly and effectively
Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals and back-office peripherals within an assigned territory
Overseeing hardware maintenance, drilling, mounting, installation, network management, multi-vendor maintenance, and software support
Utilizing your technical skills on products like peripherals, large system printers, enterprise level servers, communications equipment, networks, internet access points, etc.
Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
Managing everything from network faults and traffic, to configuration, security, and remote system access
Logging all customer calls and activity and tracking all expenses incurred in the delivery of services
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