What are the responsibilities and job description for the Help Desk Analyst position at Insight Global?
MUST BE LOCAL TO CAMP HILL, PA AREA
MUST BE ABLE TO PASS A PUBLIC TRUST CLEARANCE
Rate: 22-25/hr
Required Skills & Experience
- Bachelors Degree
- 2 years of experience as a help desk technician
- MS Office Suite experience (ability to manipulate data within Excel)
- Experience supporting VMWare and VDI
- Strong communication skills and ability and interest communicating with end users
- Active directory experience
- Desktop support experience (hands on with laptops/computers)
- Ability to obtain a Public Trust Security Clearance
Nice to Have Skills & Experience
- Office administration experience
- Networking background
- ServiceNow experience
- O365 experience
Job Description: Insight Global is looking to add a Help Desk Technician to our client's team in the Camp Hill, PA area. This person will be responsible for assisting internal employees and subcontractors with equipment set ups, returns, and equipment trouble shooting needs. Daily, this person will be expected to handle 20-30 tickets, 7:30-11 being there busiest time of the day answering service calls. This person will also be expected to multi task while assisting employees with issues such as entering data into excel, responding to emails, running reports to see what licenses need to be removed or assigned to computers or user accounts, and shipping out equipment. The other portion of the day consists of assembling 20 laptops a day for new employees and leading Zoom calls with subcontractors on how to set up their equipment before their first day. This person will be helping open up a new location in PA and joining a team one other tier I/II individual and a lead. This will be a hybrid role, 3- 4 days on site with some flexibility.
Salary : $22 - $25
