What are the responsibilities and job description for the Help Desk Specialist position at Insight Global?
Title: Help Desk Technician
Duration: 12 month contract
Location: 5x/week onsite in Houston, Texas
Hours will be normal business hours and an occasional weekend shift 1-2 times per month.
Desired Skills & Experience
- 1-5 years of experience as a Help Desk Technician
- Experience in a corporate environment
- Experience with ticketing systems
- Knowledge of Microsoft Operating Systems
- Bachelors Degree required
Job Description
Insight Global is seeking a Level 1 Help Desk Technician to join the team at one of our top financial clients located in Houston, Texas. This person will work mainly remote, but be required to come in once a week. Hours will be normal business hours and an occasional weekend shift 1-2 times per month. You will be responsible for handling basic resolution and service delivery over the phone. You will be assisting with technical support to their users that are having issues with their proprietary applications. You will diagnose and resolve hardware and workstation configuration problems, route calls to other support areas, and alert management when critical. You will also be required to document all issues you handle.
Compensation:
$23-30/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $23 - $30
