What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
Compensation:
$35/hr to $40/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Title: Tier III Help Desk Technician
Duration: 6-month contract-to-hire
Location: 650 College Rd E Suite 3100 Princeton, NJ
Start Date: January 28th
Must Haves:
6 years of experience within help desk or desktop support
Experience troubleshooting software and hardware, password resets, etc.
Experience working as the sole support technician for office/branch/location
Fluent in MacBook/Apple
2 years’ experience with ticketing system
Experience with Microsoft Office Suite
Experience working with C-level executives
Pluses:
ServiceNow ticketing system experience
A certification
Day to Day:
An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves. They need to be independent, a quick learner and have a positive attitude. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known. They will be working with internal employees only, via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, password resets, access granting, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $35 - $40
