What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
Qualifications:
- 2 years of experience in a help desk or deskside support role (private or public sector)
- Active A certification
- 1 years of experience supporting and troubleshooting Mac/Apple products (approximately 20% of their machines)
- Role involves 50% help desk and 50% deskside support
- Strong culture fit and excellent customer service skills, as you will be supporting internal employees
Plusses:
- Military experience (high-level security site)
- Additional certifications
- Experience supporting internal employees
Job Description: Insight Global is seeking a Help Desk/Service Desk Technician to join our team. This onsite role is crucial as you will be the first line of support for approximately 20 internal employees at our Grand Rapids location.
Additional Information:
- On-Call Schedule: Employees at Switch are on call once every 13 weeks, from 8 AM Monday to 8 AM the following Monday.
- Regular Hours: Onsite hours are 8 AM - 4 PM or 9 AM - 5 PM, Monday through Friday.
Compensation:
$24/hr or $50,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: "Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."
Comprehensive Insurance: 100% coverage of the insurance costs for employees and their families, with no deductions from paychecks.
Salary : $50,000
