What are the responsibilities and job description for the IMPLEMENTATION SPECIALIST position at Insight Global?
A global human resources software company is looking to add 4 Implementation Specialists to their team. This specific group will be responsible for providing front-line customer support for new customers of their small business division - businesses with a
Managing 25-35 calls per day, both inbound / outbound and ranging in issue complexity
Partnering with other departments including Sales and Tax - adding to the client relationship and ensuring accuracy of implementation documents
Providing the best quality customer service through a consultative approach and scheduling follow up calls to ensure resolution was acquired
Navigating through various systems and comfortable multi-tasking on a day to day basis
Being resourceful and utilizing internal and external resources to problem solve
Working through complex situations and requests from clients
Offer support, conflict resolution as the frontline customer support
Work alongside other associates as well as partner with other internal stakeholders depending on the issue brought forward
Pat Rate : $21.50 / hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com .
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Payroll, Benefits, or HR-focused customer service experience
Bilingual
2-3 years of client support / customer service experience in a professional setting
o Needs to show the ability to be resourceful, problem solve, and provide a consultative approach to clients over the phone
HS Diploma / GED required
Proficient in various tools / softwares
o Comfortable navigating through different systems / domains
Able to work in a fast-paced environment and manage various tasks simultaneously
Salary : $22
