What are the responsibilities and job description for the Inbound Call Center Agent for Healthcare Industry position at Insight Global?
Insight Global's partner company is seeking an Inbound Patient Support Specialist to join their customer service team in Tempe, AZ. This full-time role will involve handling high-volume calls from patients, healthcare providers, and insurance companies.
Key Responsibilities:
- Answering phone calls, responding to emails, and resolving patient-related issues in a timely and professional manner.
- Communicating complex information clearly and concisely, ensuring patients understand their treatment options and available resources.
- Working collaboratively with internal teams to resolve escalated issues and improve patient outcomes.
- Maintaining accurate records of patient interactions, calls, and communications.
