What are the responsibilities and job description for the Information Technology Support Specialist position at Insight Global?
This is a 6 month contract with potential for extension or conversion. The role is 4 days per week onsite with remote Friday's.
Required Skills & Experience
• 4 years of experience resolving end user’s hardware and software issues in an IT environment.
• Active Directory experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)
• Ticketing experience (prefer ServiceNow)
• Excellent customer service skills.
• Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)
• Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)
• Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet
Job Description
A client of Insight Global’s is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.
There are two openings on the team. Morning shift which is 7 AM - 3:30 PM EST & Night Shift which is 11:30 AM - 8 PM EST
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Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
Salary : $25 - $29
