What are the responsibilities and job description for the Information Technology Technical Support position at Insight Global?
Company: Atlas Air
Location/Onsite: 5 days a week onsite in Erlanger, KY (7am-4pm)
Openings: 1
Duration: 6 month ongoing contract
Interview Process: One and done – times for this week
Start Date: ASAP
Must Haves
- 3 yrs PC/Desktop support experience
- Experience troubleshooting Windows 11
- Experience identifying and resolving telecom needs (VOIP, AirWatch, Cell phones, Tablets)
- Prior AV support (HDMI, Zoom, Teams)
- Prior experience retrieving/delivering laptops/intaking return devices/ and creating shipping labels
Plusses
- Ability to work in a secure datacenter environment (including lifting up to 50 lbs)
Day-to-Day
This individual will provide technical support while overseeing the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger of IT End User Support. They should proactively identify, research, and resolve technical problems. They will be responsible configuring laptops for new hires and break-fix, image works stations, inventory of equipment, update tickets, mobility support, and any other duties assigned by the team.
Salary : $28 - $31
