Insurance Premium Analyst

Under minimal supervision, the Premium Analyst has full responsibly for maintaining an assigned book of business. This includes, but is not limited to; suspense management, analyzing and applying premium, developing relationships with the National Sales Organization, Account Managers, Brokers and policyholders to resolve simple to complex billing issues.

Works within a high-volume, fast paced environment service operations team that posts over $1 billion dollars of premium annually.

Duties and Responsibilities :

• Independently analyzes and / or researches premium payment exceptions to determine whether there are reporting issues, rate discrepancies, over / underpayments or missing payments. Communicates with the client, Broker, National Sales Organization, and / or Underwriting accordingly
• Works closely with assigned Policyholder, Account Managers and Brokers to resolve suspense, premium support and billing issues to efficiently post premium and provide education on our processes to mitigate future service issues

Applies premium that was not processed by the processing center, or by the online billing system, in accordance with established business rules

Initiates premium refunds resulting from a policy review, formal audit, policy overpayment, or paid beyond policy termination date

Independently completes assignments within established departmental service level agreements

Consistently provides a high level of service to all customers and resolves customer issues timely and efficiently

Performs system or user acceptance testing as required

Provides supporting documentation to leadership for formal internal and external audits

Recommends process improvements

Compensation : 20-24 / hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

Salary : $20 - $24