What are the responsibilities and job description for the IT Help Desk Technician position at Insight Global?
Job Description
Job Description
Required Skills & Experience
- 5 years of experience in a help desk / desk side support role (private or public sector)
- 2 years of experience in a Lead / Supervisory Help desk role
- Must have an active CompTIA A , Network , and Security certifications Must have 1 years of experience
- Experience with Azure AD and Active Directory Administration
- Proficient in Office365, Teams, SharePoint Online, Intune, Service Ticket Management Systems (JIRA preferred) and ITIL fundamentals
- Proficiency in troubleshooting Apple devices, MacBooks, iMacs, iPhones, iPads
- Proficiency using Device Management Tools (Kandji, NinjaOne, ManageEngine Mobile Device Manager Plus, Ivanti Neurons for MDM, Citrix Endpoint Management, VMWare Workspace ONE, IBM MaaS360)
- Proficiency with User Authentication Systems (Password-Based Authentication, Multi-Factor Authentication (MFA), Biometric Authentication, Certificate-Based Authentication, Token-Based Authentication, Single Sign-On (SSO))
Nice to Have Skills & Experience
Job Description
Insight Global is seeking a Lead Help Desk Technician to join their team in Reno, NV with our largest data center client. This role involves providing on-site support to internal end users, maintaining the computer desktop environment by analyzing requirements, resolving issues, and installing hardware and software solutions. The technician will be responsible for the administration and internal support of the company’s computers, printers, servers, and related equipment. Additionally, the role includes monitoring the quality of service provided, ensuring timely problem resolution, and minimizing service interruptions. The ideal candidate will have proven experience in a help desk or technical support role, strong knowledge of computer hardware, software, and network systems, excellent problem-solving skills, and the ability to work both independently and as part of a team. Strong communication skills are essential for effectively interacting with end users and internal teams.
