What are the responsibilities and job description for the IT Service Delivery Manager position at Insight Global?
**Key Responsibilities**
The successful candidate will be responsible for:
- Fostering continuous service delivery optimization and improvement.
- Building enduring relationships to foster collaboration and knowledge exchange.
- Developing and managing a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.
- Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.
Requirements:
