What are the responsibilities and job description for the IT Support Analyst position at Insight Global?
A client of Insight Globals is looking for an IT Support Analyst to join their team in Moorestown, NJ. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Required Skills & Experience
4 years of experience resolving end u hardware and software issues in an IT environment.
Active Directory experience (add / remove u , moving profiles, terminating user profiles, locate Bit Locker code in AD)
Ticketing experience (prefer ServiceNow)
Excellent customer service skills.
Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)
Basic troubleshooting experience with : Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN) / Windows 10 / 11, Intune, Software installs, Blue Screen of death (BSOD)
Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
