What are the responsibilities and job description for the Lead Bilingual Customer Service Representative position at Insight Global?
Job Title: Lead Customer Service Representative
We are seeking a highly skilled and experienced individual to lead our customer service team.
About the Role
This is an exceptional opportunity for someone who thrives in a fast-paced environment, working closely with customers, business partners, and drivers to ensure outstanding service delivery.
You will be responsible for handling customer complaints, diagnosing problems, and resolving issues in a calm and professional manner.
Key Responsibilities
- Assist customers via telephone and email
- Handle customer complaints professionally
- Diagnose and resolve problems or issues
- Monitor progress of delivery routes
- Process changes or cancellations to delivery orders
We value strong communication skills, ability to multitask, and excellent organizational skills. If you are a motivated and results-driven individual who can thrive under pressure, we encourage you to apply.
Requirements
- 1 years of customer service experience
- Excel experience
- Bilingual: Spanish, English
- Experience working in a warehouse setting
- 1 years of team lead experience
- Experience with Microsoft Office programs (MS Project, Word, Excel, PowerPoint)
We offer a competitive pay rate and a dynamic work environment. If you have what it takes to excel in this role, please submit your application.
