What are the responsibilities and job description for the Local - Customer Account Rep. position at Insight Global?
A client in the Processing Technology industry is seeking a Customer Account Representative. They are in Lenexa, KS, and this opportunity will require working onsite, five days a week. The CAR is ultimately responsible for the Customer "Journey" and acts as the primary contact for their assigned accounts. The CAR will serve as the driver within the team to ensure all customer requests are handled timely and effectively. This group is still in "start up" stages and the CAR team is not fully established, but this person has the opportunity to make a huge impact on the team and company overall. They will ultimately be responsible for making at least 10 unprovoked calls to clients a month (active or inactive). They will have an on call schedule split between five team members.
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Required Skills & Experience
- 3 years of customer service experience
- Proficient in Microsoft Office, Sage, or a similar CRM tool
- Strong problem solving and critical thinking skills
- Comfortable working in a "start up" environment and on a team that is not fully established.
- Technical aptitude and excellent verbal / written communication skills
Nice to Have Skills & Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
