What are the responsibilities and job description for the Network Support Analyst position at Insight Global?
Duration: 6 month contract (Possible hire)
PR: 25hr
Location: Clifton, NJ 07014
Night Shift B: (3x12,4x12): Wednesday, Thursday, Friday, Saturday vs Thursday, Friday, Saturday
Night Shift: 7pm – 7am
Training: Monday - Friday, 8am - 5pm EST
The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center, and act as escalation point for Tier I Support.
Must-haves
* 2 years of experience working in a 24/7 Network Operation Center
* 2 years of experience providing customer care and technical support.
* 2 years of experience with routers, switches such as Cisco and Juniper
* Experience with routing protocols such as BGP and OSPF.
* Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services.
* Excellent written and oral communication skills
* Ability to multi-task and prioritize job requirements
* Self-motivated and able to work on projects with limited supervision
* Effective organizational skills and attention to detail.
* Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.
* Strong analytical and problem solving skills.
Plusses
CCNA preferred
Data Center support experience
What you'll do
* Provide customer service support for mission critical 24/7 Data Centers
* Participate in the weekly 24/7 on-call schedule
* Provide proactive and reactive assistance to all external customers
* Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
* Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
* Prioritize work properly to consistently achieve departmental and company goals.
* Responsible for Customer and Internal Updates
* Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
* Thorough documentation of incident, Maintenance, and problem details in near real-time.
* Ensure SLA's are met for as per customer agreement
* Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
Salary : $23 - $25
