What are the responsibilities and job description for the Payroll Support Representative position at Insight Global?
MUST HAVE REQUIREMENTS
Controller/ Go-Getter profile
Energetic, shows a curiosity and enthusiasm for learning and succeeding
Aptitude to grow within company/ driven personality
Ability to think on feet/ problem solving abilities
Strong communication skills (oral and written)- able to articulate clearly and effectively with clients and educate them on various items
Thrives in a fast-paced environment and able to manage multiple tasks simultaneously without getting flustered
Strong organizational skills and high attention to detail is very important to the success of this role
Agility/flexibility in an ever-changing environment
Prior experience working and excelling within a client-facing role (retail, client service, account management, food & beverage industry, etc.)
PLUSSES:
HR, payroll, or benefits experience in any capacity
DAY TO DAY RESPONSIBILITIES:
Consultants will be taking inbound client calls to support ADP’s technology products (Payroll, HR, Benefits)
Upon conversion, consultants will be assigned a book of business to support specific clients
Interact with external clients via telephone and email communication
Build relationships with set clients and get to know their business on a deeper level in order to best advise
Act as a business partner and consultant to solve client issues or concerns and take a proactive approach to potential future needs
Consultants will be fully trained on the payroll process and all product offerings within this space prior to conversion
