What are the responsibilities and job description for the Personal Computer Technician position at Insight Global?
Position: Sr. PC Technician (tier II-II support)
Duration: 1 year contract with potential to extend or convert
Address: Columbus, Ohio Easton
Compensation: 30-35/hr
Must Haves:
- 5 years of Windows/Intel PC hardware and software experience supporting a client base of 500 customers in a 7x24x365 operational environment
- Exceptional working knowledge of personal computers, accessories, peripherals as well as possess a strong understanding of local area networks and cabling topologies.
- Proficiency with Microsoft Windows OS (Windows 11), Office Suite, & Endpoint Management tools (SCCM/Intune)
- Experience with ServiceNow, Active Directory, Microsoft SCCM tools
- Good personality and willingness to learn
Pluses:
- Experience with Apple Macs and/or JAMF a plus
- Experience with VDI (Citrix, Microsoft, Amazon Workspace) a plus
- Certifications (A , Network , Security , MCP, etc.) a plus
- Knowledge and experience with scripting languages a plus (batch, SQL, PowerShell)
- Knowledge and understanding of ITIL concept
Day to Day:
Insight Global is looking for a Sr. PC Technician to sit in Columbus, Ohio. Candidates will provide desk side support to the internal members at that location. They will perform Tier2 troubleshooting and problem and incident resolution support as well as incident and request processing that is assigned via ServiceNow. The requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. They will be responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment while also tracking corporate end user technology assests throughout lifecycle and maintain CMDB records accordingly. Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.
• Performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft SCCM/Intune.
• Contributes and maintains currency for documentation of standard operating procedures and knowledge base.
• Adheres to established SLA's and is responsive to performance metrics
• Assist in leading and coaching/development of associate, mid- level PC Technicians
