What are the responsibilities and job description for the Service Delivery Project Manager position at Insight Global?
Required Skills & Experience
Minimum of 5 years of experience in a Service Delivery Manager role. Proven experience leading a team of engineers in the engineering/IT industry. Extensive ITIL change management experience, including participation in Change Advisory Boards. Experience managing environments with 500 or more users and handling 4-5 projects simultaneously. Excellent written and verbal communication skills. Subject matter expertise in technologies, vulnerability management, and incident response. Strong problem-solving skills and the ability to work under pressure. Ability to build and maintain strong client relationships.
Nice to Have Skills & Experience
Has legal experience
Job Description
A client of Insight Global, a leading Managed Service Provider, is seeking a skilled Service Delivery Manager. The role involves leading a team of engineers, managing ITIL change processes, handling multiple projects in large environments, and being an expert in technologies, vulnerability management, and incident response. Key responsibilities include ensuring excellent communication, maintaining client relationships, monitoring service metrics, and implementing improvements. This person will need to have the ability to commute onsite to their clients at least 1x a month! - Can sit in Long Island, Connecticut, Boston, etc.
Salary : $50 - $60
