What are the responsibilities and job description for the Service Desk Technician position at Insight Global?
Insight Global is seeking a skilled Service Desk Technician to join our client’s dynamic team and contribute to their mission of delivering top-notch technical support. Our client is a leading provider of jewelry insurance and is looking for this resource to sit onsite in Raleigh, NC.
Logistics:
- On-site in Raleigh, NC
- 6-month contract to hire
Responsibilities include:
• Support Onboarding: Assist new employees with setup and integration into the company's IT systems.
• New Builds: Participate in hardware refresh projects to ensure up-to-date and efficient equipment.
• Vulnerability Management: Address and manage vulnerabilities within the IT infrastructure, with a significant workload to manage.
• Incoming Phone Calls: Handle access requests and other service-related inquiries.
• Service Requests: Respond to various service type requests from employees.
• M365 Admin Counsel: Manage Microsoft 365 administration, including Exchange for email.
• Ticket Management: Maintain and resolve approximately 80 tickets in the queue, ensuring timely and effective solutions, with some flexibility in ticket handling.
• Raleigh Office: Support the Raleigh office, which is being established as a center for innovation, focusing on engineering, DevOps, and new product development. This office is very modern but currently facing challenges in getting equipment set up. It will seat close to 100 people with potential for more headcount.
REQUIRED SKILLS AND EXPERIENCE
Must-Haves:
• Experience: Minimum of 2 years of previous service desk experience, preferably in a Level 2 helpdesk support role.
• Technical Proficiency: Comfortable with JAMF and MAC in a business environment.
• Confidence: Capable of working in a heavy tech office with strong personalities and technical experts.
• Problem-Solving Skills: Demonstrated capability to handle complex technical issues and provide solutions.
• Communication Skills: Excellent verbal and written communication skills to interact with diverse teams.
• Adaptability: Ability to think on your feet and troubleshoot issues effectively.
Compensation:
$20/hr to $27/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $20 - $27
