What are the responsibilities and job description for the Sr. Business Systems Analyst (ServiceNow) position at Insight Global?
Title: Business Systems Analyst III
Duration: 6 month contract to hire
Location: Hybrid in Berkeley, CA
**Required Qualifications:**
* Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience
* 5 years of experience in business systems analysis or similar role
* 3 years of hands-on experience with ServiceNow platform administration and development
* ServiceNow certification (Administrator or Implementation Specialist)
* Strong understanding of ITIL frameworks and service management principles
* Excellent analytical and problem-solving skills
* Proven experience in requirements gathering and documentation
* Strong project management and organizational skills
* Excellent written and verbal communication skills
**Preferred Qualifications:**
* Experience in higher education or public sector IT operations
* Additional ServiceNow certifications (Technical Consultant, Application Developer)
* Experience with JavaScript, HTML, and web services
* Knowledge of change management methodologies
* Experience with Agile development methodologies
* Background in process improvement methodologies (Six Sigma, Lean)
JOB DESCRIPTION:
**ServiceNow Platform Administration & Development (40%)*
**Business Process Analysis & Consultation (30%)**
**Project Management & Implementation (20%)**
**Training & Support (10%)**
Compensation: $50.00-60.00/HR USD
Salary : $50 - $60
