What are the responsibilities and job description for the Sr. Director, Client Delivery position at Insight Global?
About this Role:
At Evergreen, we are a professional services company dedicated to solving problems, tackling projects, and embracing challenges. As the Sr. Director of Client Delivery in the Technology sector, you will lead our portfolio of active engagements with Technology sector clients, ensuring the success of a diverse portfolio of managed and professional services engagement. Together with Sales, Solutions and other key business leaders, you will have a key role in shaping Evergreen’s industry & client growth strategy. You’ll represent the Voice of the Customer across our professional services business, driving accountability to maintain a standard of excellence for your industry.
What You'll Do:
•Lead Delivery Excellence: Oversee a portfolio of professional services engagements within the Technology sector, ensuring success across the entire portfolio.
•Client Relationship Management: Be the point of leadership level connection and accountability for quality delivery at our largest Technology sector clients.
•Team Leadership: Work in alignment with Sales & Practice Areas, mentor a team of Project Managers, Program Managers, Service Delivery Managers, and Engagement Managers.
•Revenue Protection & Growth: Defend current market share, current revenue streams, avoid competitive renewals, and identify growth opportunities within the account.
•Contract Negotiation: Negotiate executable contracts that meet SLAs and financial performance targets.
•Strategic Oversight: Provide strategic direction and oversight for all aspects of delivery, partnering with Client Executives and Delivery Managers.
•Talent Development: Coach and develop team members to achieve growth, profit, NPS, and contractual performance goals.
•Performance Governance: Ensure service delivery leadership, performance, and governance across the portfolio.
What You'll Need to Succeed:
•Experience: 15 years in services delivery leadership roles within the Technology sector or in service of large Technology sector clients for a large professional services company, with a proven track record of managing large-scale client services engagements.
•Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field; MBA or equivalent advanced degree preferred.
•Certifications: Agile, PMP, ITIL, Six Sigma or relevant service delivery certifications.
•Skills: Strong leadership, communication, and relationship-building skills; expertise in P&L management, problem-solving, and strategic planning.
•Technologies: Experience with the delivery, operations and lifecycle management of infrastructure, software, and enterprise platform technologies such as cloud, networking, web development, and SaaS solutions. Understanding the key business cost drivers and associated value chains of these technologies is critical.
•DE&I Excellence: Demonstrated excellence in building and leading teams with a wide range of backgrounds, harnessing the best available talent and influencing high performance and collaboration.
•Influence & Strategy: Recognized as an influential and strategic delivery leader by clients and within the organization
