What are the responsibilities and job description for the Sr. Field Service Supervisor position at Insight Global?
Position: Sr. Field Service Supervisor
Location: Honolulu, HI 96814 USA
Shift/Remote Flex: Hybrid Schedule, M-F standard business hours. Will be onsite in main offsite and travel to client sides on an as-needed basis, will be able to expense travel requirements and use a company car.
Target Salary: $85K-128K; compensation varies depending on years/type of experience/education/certifications/etc.
Candidates relocating from the Continental US eligible for Relocation Package.
Start: ASAP
Interview Process: 2 round PTC
Qualifications:
- High School Diploma or GED
- 5 years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services)
- Ideally experience with 1 of the following types of systems: Fire, security, DDC, mechanical in 1 of the following types of buildings: government, military, hospital, hospitality
- 2 years in a Field Leadership Role
- Responsible for leading 8-10 well-seasoned field service technicians
- Exclusively handling supervisory tasks; ideally no hands-on troubleshooting required
- Valid Driver’s License
- Experience working directly with customers (often director level and above)
- Experience with MS Office (Excel, Word & PowerPoint)
- Passionate about leading and growing team members
- Strong business acumen and ability to drive revenue/sales
Pluses:
- Experience working with hospitals
- College degree
- Experience in controls, mechanical, fire and security industry
- Experience with a P&L
- Experience dealing with customer satisfaction (growth and problem resolution)
- Leadership skills/building a team
- Excellent communication skills
- Demonstrated ability to influence at varying levels across the organization
Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities:
- Supervise team activities and performance
- Collect and report performance metrics
- Develop team and team members
- Identify opportunities for process improvement
- Assign and supervise project work
Direct Placement Roles:
Compensation:
$85K to $128K per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Salary : $85,000 - $128,000
