What are the responsibilities and job description for the Technical Support Specialist position at Insight Global?
responsible for assisting in execution of the Connected Device strategy. This position will be expected to support the daily operations of the department.
Major Responsibilities:
- Ensure onboard devices are communicating
- Working with other departments and locations for device repairs
- Surface any device issues to supervisors
- Resolve device issues or discrepancies
- Measure partner connectivity performance
- Review open service requests of device repairs
- Maintain Tax Compliancy for connected devices
- Other projects and tasks as assigned by Supervisor
Qualifications:
- High school diploma or equivalent required, Bachelor’s degree preferred
- Excellent organizational skills
- Experience with IOT devices preferred
- 2 years’ experience with field systems and processes related to PartsNet, ServiceNet, Rental, Fuel, etc.
- 2 years of transportation industry experience preferred
- Ability to foster strong relationships, especially with customers
- Ability to prioritize, multi-task, handle multiple projects
- Proficiency with MS applications including Word, Excel, Outlook is required
- Strong communication skills, both written and verbal, required
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth
Compensation:
$20/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $20
