What are the responsibilities and job description for the Technical Support Specialist position at Insight Global?
Title: Support Tech (Data Center)
Shift: Night Shift – 6pm-6am in 3/4 days on/off rotation (working 3 days one week then 4 the next), can choose between front or back shift meaning either working Sunday-Wednesday or Wednesday-Saturday every week.
Duration: 6 month contract with extensions
Interview Process: 15 minute virtual interview
MUST HAVES:
- 1 years of experience with Data Center, hands on hardware support, cabling
- Easily coachable, great personality !!!
PLUSSES:
- Certifications – one or more of these: A , CCNA, OSHA, COMPTIA, Cisco
JOB DESCRIPTION:
For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics.
You must possess technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives.
Some work will be performed in an AWS GovCloud region. Access to the AWS GovCloud region will be restricted to individuals who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
