What are the responsibilities and job description for the Technical Writer position at Insight Global?
OVERVIEW
Insight Global is seeking a Technical Writer to join a public safety electronics manufacturer in North Phoenix! The Technical Writer will be helping to work through a backlog of incomplete, incorrect, and/or outdated manufacturing documents. They will work cross-functionally with engineering teams, managers, and trainers to ensure all documents are revised and accurately reflect the most up to date manufacturing procedures.
Responsibilities Include:
- Preparing, revising, and maintaining manufacturing documents including work instructions, SOPs, process flows, and troubleshooting guides.
- Manage a document control tracking system, maintaining records of work and revisions
- Produce content for online documentation, video tutorials, and screen text
- Ensure consistent training writing style and terminology across Manufacturing
- Support the building of structures, policies, and workflows
- Convert technical information into clear and concise process flows and work instructions
- Create and maintain information architecture
- Work cross-functionally with Engineering, Managers, and Trainers
- Assist with projects involving peers, engineers, technicians, and manufacturing personnel
- Communicate process flow and work instruction changes to the training team
- Maintain and track process flow communications for ISO audits
Qualifications
- 1 year of experience working with and editing manufacturing documents
- Exceptional written and verbal communication
- Ability to write for diverse audiences, including non-technical users and IT experts
- Strong MS Office knowledge
- Above average attention to detail
Plusses
- Lean manufacturing knowledge
- Bilingual in Spanish
- Experience developing work instructions, SOPs, and/or video tutorials
Compensation: $20 - $30/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits:
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
Salary : $20 - $30
